Refund Policy

Our Commitment to You

Epix IPTV is dedicated to delivering high-quality IPTV subscription services. This policy details the situations in which a refund could be provided, fostering a clear and just process for every customer.

Refund Eligibility

You might be entitled to either a full or partial refund if these apply:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, follow these outlined procedures:

Connect with our support team using Contact page.
Make sure to use: "Refund Request".
Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason here, for instance, technical problems, duplicate payment, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation conducted by assistance group
Same day after approval A refund has been initiated to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds fluctuate according to bank/card issuer.

Email updates will be provided at each phase. Please note that responses may take longer on weekends.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable under these specific conditions:

You are dissatisfied with the content or channel list provided.
Your internet speed is insufficient or unreliable for streaming content.
You have contravened our Terms of Service, e.g., account sharing.
You are dealing with geo-blocking obstacles in your area that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are handled within three business days, but the reflection of funds in your account may take five to ten business days, depending on your bank or payment service provider. For status inquiries, please contact support.

Typically, refunds for a change of heart are not available after the first 7 days. We recommend that you explore our features thoroughly and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscription services renew automatically. If you happen to overlook cancellation prior to your renewal date, please contact us without delay. Refund requests for renewals are evaluated individually. Discover more in our Terms.